Course Catalog

Learning Outcome

• Day 1 | Agile Principles & Mindset
• Day 2 | Leadership & Product Management
• Day 3 | Delivery & Continuous Improvement

Learning Outcome

• Understand the basics, motivation, and benefits of The Kanban Method.
• Experience flow in a simulation of a Kanban system.
• Learn how to run the Kanban meetings to focus on the work and allow the team to organize around it.
• Build and design a Kanban system using the STATIK approach.
• Become faster and more responsive, with better risk management and governance.

Learning Outcome

• Learning outcome 1 - Understand key concepts relating to projects and PRINCE2
• Learning outcome 2 - Understand how the PRINCE2 principles underpin the PRINCE2 method
• Learning outcome 3 - Understand the PRINCE2 themes and how they are applied throughout the project
• Learning outcome 4 Understand the PRINCE2 processes and how they are carried out throughout the project

Learning Outcome

• Learning outcome 1 - Apply the PRINCE2 principles in context
• Learning outcome 2 - Apply and tailor relevant aspects of PRINCE2 themes in context
• Learning outcome 2 (continued) - Apply and tailor relevant aspects of PRINCE2 themes in context
• Learning outcome 3 - Apply (and tailor) relevant aspects of PRINCE2 processes in context

Learning Outcome

• 1. Understand key concepts relating to projects and PRINCE2
• 2. Understand key concepts relating to projects and PRINCE2 Agile
• 3. Understand how PRINCE2 principles, themes, processes and management products are tailored and/or applied in an agile context
• 4. Understand the agile ways of working, key terms and techniques
• 5. Understand the focus areas in an agile context

Learning Outcome

• Module 1 | Introduction & Key Concepts
• Module 2 | Service Value System & Guiding Principles
• Module 3 | Practices & Preparation for Exam

Learning Outcome

• 1. Understand how to plan and build a service value stream to create, deliver and support services
• 2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
• 3. Know how to create, deliver and support services

Learning Outcome

• 1. Understand how to plan and build a service value stream to create, deliver and support services
• 2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
• 3. Know how to create, deliver and support services

Learning Outcome

• 1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• 2. Understand the digital product lifecycle in terms of the ITIL operating model
• 3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
• 4. Know how to contribute to achieving value with digital products

Learning Outcome

• 1. Understand the key concepts of Direct, Plan & Improve
• 2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• 3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
• 4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

Learning Outcome

• 1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
• 2. Understand how to leverage digital strategy to react to digital disruption
• 3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
• 4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
• 5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

Learning Outcome

• 1. Designing for the New Way of Working
• 2. Roles
• 3. Career Paths
• 4. Learning Culture/Learning Organization
• 5. Learning Modalities

Learning Outcome

• Managing Evolutionary Change
• Dealing with Resistance to Change
• Feedback Loops and Continuous Learning
• Implementing and Scaling out Kanban
• Balancing Demand and Capability

Learning Outcome

• What is design thinking? What is User Research and how to Empathize?
• Coming up with good ideas
• Designing & Testing your ideas with real customers