ITIL®4 Foundation

The ITIL® 4 Foundation course provides participants with a comprehensive introduction to the ITIL® framework and its role in modern IT Service Management (ITSM). The program enables learners to understand key concepts, principles, practices, and the new Service Value System (SVS) that support digital transformation and business agility. Participants will gain insights into the 4 Dimensions of Service Management, the ITIL® Service Value Chain, guiding principles, and essential management practices. By the end of the program, learners will be prepared to take the official ITIL® 4 Foundation certification exam

  • 3 days
  • Beginner
  • English
  • Certificate Available
  • 12 Students
Price$1,350
ITIL®4 Foundation
Target Audience

Who this is for

This program is designed for:

- IT and business professionals seeking a foundational understanding of IT Service Management.
- ITSM practitioners preparing for the ITIL® 4 Foundation certification.
- Leaders, managers, and consultants involved in digital transformation and service delivery.
- Professionals seeking to align IT services with business needs and drive customer value.

No prior ITIL® experience is required.

Curriculum

Course Details

The ITIL® 4 Foundation course provides participants with a comprehensive introduction to the ITIL® framework and its role in modern IT Service Management (ITSM). The program enables learners to understand key concepts, principles, practices, and the new Service Value System…

  • Role of ITSM in organizations
  • Structure and purpose of ITILu00ae 4
  • Overview of Service Value System and Four Dimensions
  • Service relationships, outcomes, costs, and risks

  • The Four Dimensions of Service Management
  • The Service Value System: purpose, components, and benefits
  • The Seven Guiding Principles of ITILu00ae 4
  • The Service Value Chain: activities for service creation and delivery

  • General Management Practices (overview and application)
  • Service Management Practices (Availability, Business Analysis, Change Control, Service Level Management, etc.)
  • Technical Management Practices (Deployment, Platform, and Software Development & Management)
  • Review and exam preparation
Prerequisites

Course Requirements

There are no formal prerequisites for the ITIL® 4 Foundation program or certification exam, however:

- It is recommended that participants have a general awareness of IT and business service delivery environments, though this is not mandatory.
- The program is suitable for both beginners to ITSM as well as professionals seeking to refresh and certify their foundational knowledge.

Learning Outcomes

By the end of this program, participants will be able to:

- Explain the role of IT Service Management as a strategic capability.
- Understand the purpose, structure, and key components of ITIL® 4, including the Service Value System (SVS) and the Four Dimensions Model.
- Define the core concepts of value creation, stakeholders, services, and service relationships.
- Apply the ITIL® 4 Guiding Principles to real-world ITSM practices.
- Describe the Service Value Chain and its six activities for creating, delivering, and continually improving services.
- Recognize the ITIL® management practices and their relevance in enabling efficient, value-driven services.
- Prepare to successfully complete the ITIL® 4 Foundation certification exam.

Exam & Certification Details

The ITIL® 4 Foundation certification exam is included in the program package:

- Format: Multiple-choice, closed book
- Number of Questions: 40
- Duration: 60 minutes (75 minutes if taking the exam in a non-native language)
- Passing Score: 65% (26 correct answers out of 40)
- Exam Re-take: Includes the Take2 free exam re-take option

Program Details

- Duration: 3 full days (8 hours/day including breaks)
- Delivery Mode: Virtual instructor-led live training
- Certification: ITIL® 4 Foundation
- Seats: Maximum 12 participants per cohort for interactivity
- Pricing: Inclusive of exam voucher and free exam re-take

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