IT Business Management Training
3 DAYS
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
The course will help you to:
drive and manage effective organizational change
encourage a culture of continual improvement
facilitate decision-making
support change management
minimize disruption
innovate while remaining compliant.
Anyone who needs to align their team’s objectives to the organizational strategy
ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
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Section 01 1. Understand the key concepts of Direct, Plan & Improve | |
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Section 02 2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context | |
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Section 03 3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system | |
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Section 04 4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements |
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