IT Business Management Training
3 DAYS
The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
The course will help you to:
-effectively manage key stakeholders
-build trusted relationships
-shape customer demand
-embed effective design thinking
-optimize user experience and customer experience.
The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value.
An ITIL 4 Foundation certification is a pre-requisite for studying Drive Stakeholder Value.
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Section 01 1. Understand how to plan and build a service value stream to create, deliver and support services | |
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Section 02 2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams | |
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Section 03 3. Know how to create, deliver and support services |
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