IT Business Management Training
3 DAYS
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
The course will help you to:
-improve existing processes
-effectively manage IT teams
-optimize value streams and workflows
-align digital services with business strategy
-improve how services are developed
-integrate new technologies embed Lean, Agile, and DevOps ways of working.
IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels.
ITIL 4 Foundation certification is a pre-requisite for studying Create, Deliver and Support.
| Section 01 1. Understand how to plan and build a service value stream to create, deliver and support services | |
| Section 02 2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams | |
| Section 03 3. Know how to create, deliver and support services |
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