ITIL®4 Foundation
IT Business Management Training
3 days
Course Open Rounds
Starting Date Round | Location | Price | Instructor | |
|---|---|---|---|---|
01 Apr 2026 | Online (9:00 Am GMT+2) $1350 Early $1150 | $1350 Early $1150 | Amir Allam |
Course description
The ITIL® 4 Foundation course provides participants with a comprehensive introduction to the ITIL® framework and its role in modern IT Service Management (ITSM). The program enables learners to understand key concepts, principles, practices, and the new Service Value System (SVS) that support digital transformation and business agility. Participants will gain insights into the 4 Dimensions of Service Management, the ITIL® Service Value Chain, guiding principles, and essential management practices. By the end of the program, learners will be prepared to take the official ITIL® 4 Foundation certification exam
Target audience
This program is designed for:
- IT and business professionals seeking a foundational understanding of IT Service Management.
- ITSM practitioners preparing for the ITIL® 4 Foundation certification.
- Leaders, managers, and consultants involved in digital transformation and service delivery.
- Professionals seeking to align IT services with business needs and drive customer value.
No prior ITIL® experience is required.
Course requirements
There are no formal prerequisites for the ITIL® 4 Foundation program or certification exam, however:
- It is recommended that participants have a general awareness of IT and business service delivery environments, though this is not mandatory.
- The program is suitable for both beginners to ITSM as well as professionals seeking to refresh and certify their foundational knowledge.
Learning Outcomes
By the end of this program, participants will be able to:
- Explain the role of IT Service Management as a strategic capability.
- Understand the purpose, structure, and key components of ITIL® 4, including the Service Value System (SVS) and the Four Dimensions Model.
- Define the core concepts of value creation, stakeholders, services, and service relationships.
- Apply the ITIL® 4 Guiding Principles to real-world ITSM practices.
- Describe the Service Value Chain and its six activities for creating, delivering, and continually improving services.
- Recognize the ITIL® management practices and their relevance in enabling efficient, value-driven services.
- Prepare to successfully complete the ITIL® 4 Foundation certification exam.
Exam & Certification Details
The ITIL® 4 Foundation certification exam is included in the program package:
- Format: Multiple-choice, closed book
- Number of Questions: 40
- Duration: 60 minutes (75 minutes if taking the exam in a non-native language)
- Passing Score: 65% (26 correct answers out of 40)
- Exam Re-take: Includes the Take2 free exam re-take option
Program Details
- Duration: 3 full days (8 hours/day including breaks)
- Delivery Mode: Virtual instructor-led live training
- Certification: ITIL® 4 Foundation
- Seats: Maximum 12 participants per cohort for interactivity
- Pricing: Inclusive of exam voucher and free exam re-take
Course teachers
Amir Allam
Amir Allam is a seasoned IT Governance and Project Management Expert with over 25 years of experience leading complex projects across multiple industries and regions. Holding an MBA from the Maastricht School of Management (RITI), he brings a unique blend of strategic leadership, technical depth, and global exposure. Amir has successfully managed large-scale initiatives including the construction of multi-million-dollar resorts, data centers, and call centers, in addition to overseeing business system implementations, retail POS rollouts, and full cloud migrations on platforms such as Azure, Office 365, and SharePoint. His career footprint spans Egypt, Canada, Kenya, Zambia, Zimbabwe, Chad, and Cuba, reflecting his ability to adapt and deliver results in diverse environments.
As a professional certified trainer for more than 20 years with globally recognized organizations including IBM, Microsoft, Axelos, Exin, PCB, and PeopleCert, Amir is widely respected for his ability to bridge theory and practice. He has coached and certified hundreds of professionals across Project Management, IT Service Management, and Security & Risk domains, equipping organizations to align technology with business strategy.
His expertise covers project and program management, IT governance, IT service management, business systems transformation, cloud and infrastructure enablement, and cybersecurity and risk management. He holds numerous leading certifications including PMP, PRINCE2 Practitioner & Agile Expert, ITIL V3 Expert, ITIL 4 Master, CISM, CISA, ISO 27001 Lead Auditor, CEH, and CHFI.
Amir’s blend of leadership, technical mastery, and training excellence makes him a trusted advisor and executive trainer for organizations seeking to modernize operations, strengthen governance, and build future-ready capabilities.
Amir Allam
Course Plan
| Section 01 Module 1 | Introduction & Key Concepts
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| Section 02 Module 2 | Service Value System & Guiding Principles
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| Section 03 Module 3 | Practices & Preparation for Exam
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