Reviewed By: Mohamed Ghanem, MD, VIDSCOLA Enhancing IT Operations with Jira Service Management Jira Service Management is essential in today’s fast-paced business world, where companies need reliable IT service management (ITSM) solutions to manage and streamline their IT operations. This is where Jira Service Management comes in. Thanks to its flexible and intuitive platform, Jira […]
Reviewed by: Dina El-Mowafy, Atlassian Technical Lead Are you looking for the perfect ITSM software for your business? With so many options on the market, it can be overwhelming to choose the right one. Two popular options in the ITSM space are Jira Service Management (JSM) by Atlassian and Service Now. Both of these platforms […]
What is Jira Service Management? Service Now provides a comprehensive ITSM solution, but Jira Service Management (JSM), which falls under the Jira umbrella of products, is an enterprise-focused tool that combines classic Jira features with agile support methods. This means you get the complete package plus a smooth project experience. JSM also boasts customer request […]
Confluence and Jira Integration: Achieving Seamless Collaboration for Successful Agile Transformation As the CIO of any organization, you understand the importance of having the right tools to support the agile way of work. Consequently, with agile transformation on the rise, organizations need to ensure that their IT operations are aligned with their vision and goals. […]
Reviewed by: Dina El-Mowafy, Atlassian Technical Lead Did you know that mastering Agile ITSM can significantly enhance your organization’s success? Yet, 76% of organizations* are only moderately satisfied with their ITSM processes! This dissatisfaction arises because, in today’s rapidly changing business environment, agility is a key factor in staying ahead of the competition. To meet […]
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