Reviewed by: Dina El-Mowafy, Atlassian Technical Lead Are you looking for the perfect ITSM software for your business? With so many options on the market, it can be overwhelming to choose the right one. Two popular options in the ITSM space are Jira Service Management (JSM) by Atlassian and Service Now. Both of these platforms […]
Streamline ITIL-Aligned Service Management with JSM ITSM JSM ITSM is the number one choice for ITIL-aligned service management processes, recommended to reduce complexity and make customer support, change, asset, and request management a seamless integrated process: Jira Service Management. This comprehensive suite includes: A full set of Jira service management applications that share a native, […]
What is Jira Service Management? Service Now provides a comprehensive ITSM solution, but Jira Service Management (JSM), which falls under the Jira umbrella of products, is an enterprise-focused tool that combines classic Jira features with agile support methods. This means you get the complete package plus a smooth project experience. JSM also boasts customer request […]
Reviewed by: Dina El-Mowafy, Atlassian Technical Lead Did you know that mastering Agile ITSM can significantly enhance your organization’s success? Yet, 76% of organizations* are only moderately satisfied with their ITSM processes! This dissatisfaction arises because, in today’s rapidly changing business environment, agility is a key factor in staying ahead of the competition. To meet […]
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