Tag: #ITmanagement

ServiceNow vs. Jira: A Comprehensive Comparison

What is Jira Service Management? Service Now provides a comprehensive ITSM solution, but Jira Service Management (JSM), which falls under the Jira umbrella of products, is an enterprise-focused tool that combines classic Jira features with agile support methods. This means you get the complete package plus a smooth project experience. JSM also boasts customer request […]

Mastering Agile ITSM for Organization’s Success

Reviewed by: Dina El-Mowafy,  Atlassian Technical Lead Did you know that mastering Agile ITSM can significantly enhance your organization’s success? Yet, 76% of organizations* are only moderately satisfied with their ITSM processes! This dissatisfaction arises because, in today’s rapidly changing business environment, agility is a key factor in staying ahead of the competition. To meet […]

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