Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
All accepted registration fees are refundable (less 5% management fees) if the customer requests to cancel / withdraw before the program commencement date with at least 14 calendar days.
If a customer failed to attend his registered program for any reason without providing at least 14 calendar days notice prior to the scheduled start date of the program, then the whole program fees will be totally non-refundable.
Please note, if the purchaser proposes a suitable replacement participant – subject to the standard admission process for that part particular program (if any) – then no cancellation fee will apply.
Programs may be subject to late change or cancellation for operational reasons. If we cancelled / postponed a program for any unforeseen circumstances, customer will have the right to ask for a full refund for the program fees, and every effort will be made to offer alternative dates.